Shipping policy

Last updated: October 25, 2026

Where we ship

We currently ship to the United States.

Processing time

Orders are processed within 1–3 business days after payment confirmation, Monday to Friday, excluding public holidays. During promotions and peak periods, processing may take up to 2 additional business days.

Delivery time

Estimated delivery time is about 5–9 business days. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, customs or peak periods.

Shipping costs

U.S. shipping is free on all orders.

Order tracking

When your order ships, you will receive an email with your tracking number. Tracking updates may take 24–72 hours to appear. If your order is shipped in more than one package, you will receive a tracking number for each.

Address accuracy

Please check your shipping address before completing your order. If a package is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipment; additional shipping charges may apply.

Lost, delayed or damaged packages

If your order has not arrived within the estimated delivery time, if tracking shows it as delivered but you have not received it, or if it arrived damaged, contact us at support@renuvale.store with your order number. We will investigate with the carrier and send a replacement or issue a refund when appropriate.

Contact us

Renuvale is operated by PRIME DOLLAR LLC, 30 N Gould St, Sheridan, WY 82801, United States.
Email: support@renuvale.store
We reply within 24–48 hours on business days (Monday to Friday).